Effective Date: May 29, 2026
Welcome to Cozy Home Cleaning Services. These Terms of Service explain the terms and conditions that apply when you request, schedule, or use our cleaning services. By booking a service with Cozy Home Cleaning Services, you agree to the terms outlined below.
Company Information
Business Name: Cozy Home Cleaning Services
Location: 26716 119th Ave SE, Kent, WA 98030
Phone: (206) 440-6553
Services Provided
Cozy Home Cleaning Services provides professional cleaning services for residential, commercial, and rental properties. Our services may include residential cleaning, commercial janitorial services, move-out cleaning service, deep cleaning, rental turnover cleaning, and other related cleaning services requested by the customer.
Service details may vary depending on the size, condition, and needs of the property. Any specific cleaning requests should be discussed before the service begins so we can properly understand the scope of work.
Scheduling and Appointments
Customers may schedule cleaning services by contacting Cozy Home Cleaning Services directly. Appointment availability may depend on location, service type, property size, and schedule openings.
We ask customers to provide accurate property details, access instructions, and service expectations before the appointment. This helps us arrive prepared and complete the cleaning service as efficiently as possible.
Customer Responsibilities
Customers are responsible for providing safe and reasonable access to the property at the scheduled service time. This may include providing entry instructions, gate codes, parking information, or making sure someone is available to let our team inside.
Customers should remove or secure valuable, fragile, sensitive, or personal items before service begins. Cozy Home Cleaning Services is not responsible for items that are not properly secured or disclosed before cleaning.
Property Access
If our team is unable to access the property at the scheduled time due to locked doors, incorrect instructions, unavailable keys, or other access issues, the appointment may need to be rescheduled. Additional fees may apply depending on the situation and time reserved.
Service Limitations
Cozy Home Cleaning Services provides professional cleaning services, but certain tasks may be outside the scope of standard cleaning. We do not guarantee removal of permanent stains, heavy damage, mold contamination, hazardous waste, pest-related conditions, construction debris, or any condition that requires specialized remediation.
For safety reasons, we may decline or stop service if the property presents unsafe working conditions, including but not limited to biohazards, exposed sharp objects, aggressive animals, unsafe structures, excessive clutter, or unsanitary conditions beyond standard cleaning.
Pets
Customers are responsible for securing pets before and during cleaning services. While we respect pets and understand they are part of the family, securing them helps protect both the pet and our cleaning team.
Payment Terms
Payment terms will be discussed when the service is scheduled or completed. Payment is expected according to the agreed terms between the customer and Cozy Home Cleaning Services.
If payment is not received as agreed, Cozy Home Cleaning Services may pause future services until the outstanding balance is resolved.
Cancellations and Rescheduling
If you need to cancel or reschedule your cleaning appointment, please contact Cozy Home Cleaning Services as soon as possible. Early notice allows us to adjust our schedule and offer the appointment time to another customer.
Repeated last-minute cancellations, missed appointments, or access issues may affect future scheduling availability.
Satisfaction and Service Concerns
Cozy Home Cleaning Services works hard to provide dependable, professional, and high-quality cleaning services. If you have a concern about your cleaning service, please contact us as soon as possible so we can review the situation.
Service concerns should be reported promptly after the appointment. We may request photos or additional details to better understand the issue and determine the appropriate next step.
Damage or Breakage
Cozy Home Cleaning Services takes care while cleaning your property. If accidental damage occurs, customers should notify us promptly. We will review the matter and work toward a fair resolution based on the circumstances.
We are not responsible for pre-existing damage, improperly installed fixtures, loose items, unstable furniture, worn surfaces, or fragile items that were not disclosed before service.
Health and Safety
We reserve the right to refuse or discontinue service if conditions are unsafe for our cleaning team. This includes hazardous materials, unsafe structural conditions, aggressive animals, pest infestations, bodily fluids, or any situation that may create a health or safety risk.
Commercial and Rental Property Services
For commercial janitorial services, move-out cleaning, and rental turnover cleaning, service expectations should be clearly discussed before work begins. Property managers, landlords, and business owners are responsible for providing accurate access details and communicating any specific cleaning priorities.
Rental turnover and move-out cleaning services are intended to help prepare a property for the next stage, but Cozy Home Cleaning Services does not guarantee lease approval, deposit return, tenant acceptance, property inspection results, or real estate outcomes.
Use of Website and Online Content
Any content provided on our website is for general informational purposes only. While we aim to keep information accurate and helpful, service details may change based on availability, location, property condition, and customer needs.
Website visitors agree not to misuse the website, attempt unauthorized access, submit false information, or interfere with the website’s functionality.
Limitation of Liability
To the fullest extent permitted by law, Cozy Home Cleaning Services is not liable for indirect, incidental, special, or consequential damages related to the use of our services or website.
Our liability, if any, is limited to the amount paid for the specific service related to the claim, unless otherwise required by applicable law.
No Guarantee of Specific Results
Cozy Home Cleaning Services makes every reasonable effort to provide quality cleaning services. However, results may vary depending on the condition, age, materials, buildup, stains, and maintenance history of the property.
We do not guarantee the removal of all stains, odors, discoloration, damage, or buildup, especially when conditions are permanent or require specialized treatment.
Changes to These Terms
Cozy Home Cleaning Services may update these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted means you accept the updated terms.
Contact Us
If you have questions about these Terms of Service or would like to schedule cleaning services, please contact Cozy Home Cleaning Services.
Cozy Home Cleaning Services
Location: 26716 119th Ave SE, Kent, WA 98030
Phone: (206) 440-6553